Contact Us

WE’RE HERE TO HELP

We’re here to help with any questions about our Italian-crafted luxury heels. Reach out to our team for support, or order assistance.

To ensure that you receive a response, we ask that you send us a detailed email with your full name, phone number, zip code and order number if applicable. Please do not send any messages through our social media platforms as they are not monitored as often as our email. We also encourage you not to send multiple messages unless it has been five or more days without receiving a response.

EMAIL US

customerservice@raesmithforever.com

Opening Hours:
MON to FRI: 9:00AM - 5:00PM
SAT - SUN: CLOSED

RAE SMITH TERMS OF SERVICE OVERVIEW This website is operated by RAE SMITH FOREVER LLC (“Rae Smith ,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to RAE SMITH. RAE SMITH offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services. Any new features or tools added to the current store are also subject to these Terms. The most current version will always be available on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the site constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright laws).  You must not transmit worms, viruses, or destructive code. A breach of any of these Terms may result in immediate termination of your Services. SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to meet technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.  Headings are for convenience only and will not limit these Terms. SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content is for general information and should not be relied upon as the sole basis for decisions. We reserve the right to modify the site’s content at any time, but we have no obligation to update any information. You agree it is your responsibility to monitor site changes. SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.  We are not liable to you or any third party for any modification, price change, suspension, or discontinuance. SECTION 5 – PRODUCTS OR SERVICES Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Refund Policy. We make every effort to display product colors and images accurately but cannot guarantee your screen’s display accuracy. We reserve the right to: • Limit sales of products or services to any person or region; • Limit quantities of any product or service offered; • Discontinue any product at any time; • Change descriptions or prices without notice. We do not guarantee that any product, service, or information will meet your expectations or that any service errors will be corrected. SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse or cancel any order at our discretion, including those placed under the same customer account, credit card, or address. We may attempt to contact you via email or phone if we need to modify or cancel your order. You agree to provide current, complete, and accurate purchase and account information for all orders, including contact details and payment data, to ensure we can complete your transactions. For details, see our Refund Policy. SECTION 7 – OPTIONAL TOOLS We may provide access to third-party tools (“as is” and “as available”) without warranties or endorsement. You use these tools at your own risk. Future tools or services offered on the site will also be subject to these Terms. SECTION 8 – THIRD-PARTY LINKS Certain content, products, and services may include third-party materials or links. We are not responsible for evaluating or guaranteeing their content, accuracy, or policies. Your use of third-party sites is at your own risk. Please review their terms and privacy policies carefully. Complaints or claims related to third-party products should be directed to the relevant provider. SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS If you send creative ideas, suggestions, or materials (collectively, “Comments”), you agree that we may edit, copy, publish, distribute, or use them in any medium without restriction. We are under no obligation to: • Maintain Comments in confidence; • Pay compensation; or • Respond to Comments. You agree that your Comments will not violate any rights of third parties, including copyright, trademark, or privacy. You are solely responsible for your Comments and their accuracy. SECTION 10 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS Occasionally, information on our site may contain typographical errors or inaccuracies relating to pricing, descriptions, or promotions.  We reserve the right to correct these errors, change or update information, or cancel orders at any time without notice (including after an order has been submitted). We are not obligated to update any information except as required by law. SECTION 12 – PROHIBITED USES In addition to other prohibitions, you are prohibited from using the site or its content: • For unlawful purposes; • To violate regulations or laws; • To infringe on our intellectual property; • To harass, harm, or discriminate; • To upload viruses or malicious code; • To collect or track personal data; • To spam, phish, or scrape; • To interfere with the site’s security features. Violation of these prohibitions may result in immediate termination of your access. SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee uninterrupted, timely, secure, or error-free service.  Your use of the Service is at your own risk. All products and services are provided “as is” and “as available,” without warranties of any kind, either express or implied, including merchantability or fitness for a particular purpose. In no event shall Rae Smith, its affiliates, or employees be liable for any indirect, incidental, or consequential damages, including loss of profits, revenue, or data, arising from your use of the Service or products. In jurisdictions where liability limitations are restricted, our liability will be limited to the maximum extent permitted by law. SECTION 14 – INDEMNIFICATION You agree to indemnify and hold harmless Rae Smith, its affiliates, partners, employees, and suppliers from any claim or demand, including attorneys’ fees, arising from your breach of these Terms or violation of any law or rights of a third party. SECTION 15 – SEVERABILITY If any provision of these Terms is found unenforceable, the remainder will remain in full force and effect. SECTION 16 – TERMINATION These Terms are effective unless terminated by either party. You may terminate at any time by ceasing use of our site and notifying us. If you violate these Terms, we may terminate your access immediately without notice and you will remain liable for all amounts due up to the termination date. SECTION 17 – ENTIRE AGREEMENT These Terms, along with our posted policies (including Privacy and Refund Policies), constitute the entire agreement between you and Rae Smith, superseding prior agreements or communications. SECTION 18 – INTERNATIONAL ORDERS & CUSTOMS We ship globally. International customers are responsible for any customs duties, import taxes, or fees imposed by their local government.  RAE SMITH is not responsible for delays or costs caused by customs clearance or international shipping processes. SECTION 19 – SMS MARKETING TERMS By opting in to receive text messages from RAE SMITH, you consent to receive recurring automated marketing messages at the phone number provided.  Consent is not a condition of purchase.  Message and data rates may apply.  Message frequency varies. You can opt out at any time by replying STOP.  For more information on how we use your data, please review our Privacy Policy. SECTION 21 – GOVERNING LAW These Terms and any related transactions shall be governed by and construed under the laws of the United States, specifically the State of California, without regard to conflict-of-law principles. SECTION 22 – CHANGES TO TERMS OF SERVICE You can review the most current version of these Terms at any time on this page.  We may update or replace any part of these Terms by posting changes on our website. Continued use of our site constitutes acceptance of those changes. SECTION 23 – CONTACT INFORMATION Questions about these Terms of Service should be sent to: Rae Smith Forever LLC / DBA " Rae Smith" 2727 Skyview Drive #170 Lithia Springs, GA 30122 Info@raesmithforever.com

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